Free Shipping to EU countries.🇪🇺🇩🇪🇮🇹🇫🇷🇵🇱🇪🇸🇸🇪🇩🇰🇳🇱🇮🇪

At Boodvape.com we prioritize customer satisfaction and stand behind the quality of our e-cigarettes and vaping products. We understand that sometimes things don’t go as expected, and you may need to return or exchange a product. This Return and Refund Policy is designed to ensure a smooth and transparent process for customers seeking returns or refunds.

1. Eligibility for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

  • Unopened and Unused Products: Products must be in their original, sealed packaging. If the e-cigarette or vape product has been opened or used, we cannot accept it for a return or refund due to health and safety reasons.
  • Timeframe: Returns must be initiated within 30 days of receiving the product. After 30 days, we cannot accept returns or issue refunds, except in cases of defective products.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process any return or refund request.

2. Non-Refundable Items

Certain items are non-refundable due to the nature of the product and health regulations:

  • Disposable E-Cigarettes: Once a disposable e-cigarette has been opened or used, it cannot be returned or refunded.
  • Custom or Personalized Products: Items that have been customized or personalized at the customer’s request are not eligible for returns or refunds unless they are defective.
  • Sale or Clearance Items: Products purchased at a discounted rate as part of a sale or clearance promotion may not be eligible for returns or refunds unless defective or damaged upon arrival.
  • Health and Safety Compliance: Due to health and safety regulations, we are unable to accept returns of any used e-cigarettes, capacity, or vape-related products that come in direct contact with the user. This includes tanks, coils, and mouthpieces.

3. Defective or Damaged Products

If your product is defective, damaged, or not functioning as expected upon arrival, we will gladly replace or refund the item. Please note the following process for handling defective or damaged goods:

  • Report the Issue: Contact our customer service team within 48 hours of receiving the defective or damaged product. Be prepared to provide detailed information, including photos or videos of the product, to help us assess the situation.
  • Replacement or Refund: Depending on the severity of the issue, we may offer a replacement or full refund, including shipping costs. If a replacement is preferred, we will expedite shipping at no additional charge to the customer.

4. Return Process

We strive to make the return process as hassle-free as possible. Follow these steps to initiate a return:

  1. Contact Customer Support: Before sending any product back, contact our customer service team via email or phone to receive return authorization. Include your order number, the reason for return, and whether you prefer a refund or replacement.
  2. Package the Product: Ensure the product is securely packaged in its original packaging, along with any accessories, manuals, or promotional items. Products that are damaged during return transit due to improper packaging may not be eligible for a refund.
  3. Ship the Product: After receiving return authorization, ship the product back to the address provided by our customer service team. Please note that the customer is responsible for return shipping costs unless the product is defective or damaged.
  4. Refund Processing: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days. The refund will be applied to your original payment method. If the refund is rejected due to a violation of our return policy (e.g., opened product), the customer may choose to have the product shipped back to them at their expense.

Return Address

Recipient ：HK   Technology Co.,Limited

ADDRESS: 

5. Refund Timeframe

Once we have received your return, we aim to process refunds as quickly as possible. In most cases, refunds will be processed within 7-10 business days after receiving and inspecting the returned product. The refund will be issued to the original payment method used for the purchase.

Please note that depending on your financial institution, it may take an additional few days for the refund to appear in your account.

6. International Returns

Customers are responsible for return shipping costs, and we recommend using a trackable shipping service for your return. Any duties, taxes, or customs fees incurred during the return process will not be covered by Boodshopping.com.

7. Customer Support

Our customer support team is here to assist with any questions or concerns you may have regarding our return and refund policy. If you are unsure about the eligibility of your product for return or need help with the process, please don’t hesitate to reach out.

You can contact us via:

8. Policy Changes

Boodshopping.com reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be noted. We encourage customers to review the policy periodically to stay informed about any updates.

This return and refund policy ensures a fair and transparent process for both customers and our business. We are committed to providing high-quality products and resolving any issues in a timely manner. Thank you for choosing Boodshopping.com!